It would be hard to explain in a short review how remarkably good Jay is at what he does. But I'll try. He never, ever tries to sell you something you don't need. He makes sure you have what you do need. He is very smart and he has a thorough understanding of the nuances of the insurance market, and he uses that knowledge to help you. When and if you ever need to make a claim, or if you have any problems/questions/issues at all, Jay resolves them quickly and with no mucky-muck. In 23 years as a client I don't think I've ever had to make more than a single call to resolve an issue. I even call him for advice on matters that have nothing at all to do with insurance (I've often asked, "Should I repair this particular old car or buy a new one?). I don't know my son's phone number, but I know Jay's (202) 861-0721. Strange but true. Well, I've known Jay a lot longer.
I don't even look at my bills from Jay because I know everything is always right.
True story: I called Jay immediately after I moved to DC in 1987. Told him I needed car insurance for DC. He told he how to work the system to avoid that because I was poor and it would have cost a fortune. So I didn't buy anything from him, even though he easily could have sold me an expensive policy. When I really did need insurance a year or so later, guess who I called?
Jay's the man. He really is as good as they come. And I'm a picky, hard to please lawyer. Just talk to Jay -- you'll see for yourself.
(By the way, I just read the other reviews. All five star, and all completely consistent with my personal experience. But I'm a little bummed. I thought I was special).
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